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Support Center > Knowledge base> Category: General Questions
Category: General Questions
30 Articles
Orange arrow How to use QNE support ticketing system

  A 2min quick guide in video for you. https://www.powtoon.com/show/fET08k9h6HK/how-to-submit-ticket-at-qne-support/...
Orange arrow Where can i download the latest copy of user manual for QNE Optimum?

  QNE Optimum is a GST compliant software approved by Royal Customs Malaysia, we will try to update our user guide and make it up-to-date , if there is any new annoucenment or changes about the GST, we will try to update our user guide asap. Thus, The package do not include any hard copy of user man...
Orange arrow The system will show two types of date format (dd/mm/yy & mm/dd/yy) at the same time, although i have set it to dd/mm/yy ?

  Please change the date format in Microsoft Windows, Please follow the steps in http://windows.microsoft.com/en-my/windows/change-dates-times-currency-measurements-display#1TC=windows-7...
Orange arrow How to do refund money to debtor with issue payment voucher?eg: Debtor has been issued amount rm1000 and been knock off with Receive Payment

  To refund Money to your customer using Payment Voucher, the below are the recommended steps: 1. Create a Contra account then Issue a Debit Note, the journal should be : DR Debtor CR Contra Account 2. Create a Payment Voucher DR Contra Account CR Bank Note: ...
Orange arrow If Financial Period 01/09/2014 to end 31/08/2015, Software start 01/01/2015,
How to setup in Financial Period?

  Below are the setting: 1. Financial Start Month = 9 2. Financial Start Year = 2014 3. Length of Financial Periods = 12 4. Accounting Start Month = 1 5. Accounting Start Year = 2015...
Orange arrow Prompt error message : 'unable to write to Rbuilder.ini'

  Go to server QnE folder, right click on Properties > Security > Press on <add>, everyone, click OK to share the full rights....
Orange arrow How to Import Customer Delivery Address in new Database (optimum)

  Please click HERE to download the documents...
Orange arrow hi there, may i ask 2 questions here :-
1) what document to use for transferring money from bank A(own bank) to bank B(own bank)?
2) if bank

  Hi, You have to use a Payment voucher then payment by bank A to a Contra Account in RM.another Receipt voucher then deposit to bank B from a contra account in USD....
Orange arrow Example: 1. Create a new Debtor and key-in an invoice RM 32,520.30 2. Report - Customer Report - Batch Repot - Statement of Account. 3. By right System should show "Ringgit Malaysia Thirty two tho

  Please make sure the cent format for the currency has been set. From QNE Optimum, go into:- Maintenance | Currencies | Edit - If the cent format value is blank, you need to assign a value for it....
Orange arrow How to optionally turn on/off the item auto numbering function in QNE Optimum?

  Kindly follow this guide:- auto-numbering.pdf...
Orange arrow How to limit a number of records in a report printing for QNE Optimum?

  Please download the guide from this link...
Orange arrow How to reinstall QSS

  Kinldy get the full guide from HERE...
Tagged: Installation

Orange arrow SQL 2008 Setup screen disapear during installation?

  This problem occurs because after the first installation fails, a partly installed instance of SQL Server 2008 exists on the server. To resolve this issue, you must uninstall the previous instance of SQL Server 2008 before you try to install SQL Server 2008 again on the same server....
Orange arrow OPTIMUM installation successfully, but when create new DB SQL login failed for user SA?

  The problem occurs if a user has the same name as the PC or the domain. You do not need to rename users however, you can simply not add that user to the list of sql server admins. Note that the current user gets added by default so you have to remove it during installation....
Orange arrow How to send database backup file via WeTransfer webside?

  How to send database backup file via WeTransfer webside. 1. Select your web browser. 2. GOTO www.wetransfer.com 3. Click Skip to precede the next step. 4. ‘Agree’ to proceed. 5. Transfer file step by step: a. Attach the backup files in zip format b. Receiver’s ema...

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