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Support Center > Knowledge base> Category: Payroll
Category: Payroll
43 Articles
Orange arrow Payroll Print Preview prompted “Error 2019 : Can't run report. Pageheader/footer height is larger than page height”

1715 views
  This Message shown due to content unable to fit into Paper size. Change Windows default printer or change printer in File > Printer Setup. **Change to a printer that with Default Paper Kind of A4 or Letter(larger than design content)...
Posted in: Payroll

Orange arrow [Payroll] Where to print EA Form?

249 views
  -go to Reports>Yearly Reports>EA Form -choose the year>fill in person in charge>select the employee>preview/print, done....
Posted in: Payroll

Orange arrow [Payroll] How to generate text file for PCB CP39 to upload for online submission?

634 views
  - Inside QNE Payroll, please go to Reports>eTransfer -Refer below picture, 1)choose the year and month of submission 2)select PCB 3)select 'Other Drive' then choose a location to save the text file 4)click 'Transfer' -check the location that you choose to save the text file, you should s...
Posted in: Payroll

Orange arrow [Payroll] How to generate salary file to upload for bank autopay?

201 views
  -please go to Reports>Bank Autopay -select the year and month(1), payment for which half(2), bank(3), fill up the necessary info(4,5,6), file location(7), click transfer(8). -after that you can go to the selected file location and get the generated file to upload to the bank for sal...
Posted in: Payroll

Orange arrow [Payroll] Where to key in receipt number and receipt date for printing Slip Jawapan?

189 views
  -Please refer the above picture, go to Activities>Tax Receipt/Date>select the year>key in the receipt number and date according to month>Save>Close. -After that you can check your Slip Jawapan again, the receipt number and date will be updated....
Posted in: Payroll

Orange arrow (Payroll) Preview EA form prompt rptEANew:ActiveReport_ReportStart

152 views
  Go to Company > Company Profile Click Edit Key in Company Telephone No. and Save Now you will be able to preview EA Form...
Posted in: Payroll

Orange arrow Import Employee show error message “An exception had occurred in 'frmImport:Form_Load'. Error: -2147467259: Missing Connection or Connection String.”

4 views
  [Payroll] Import Employee show error message error message An exception had occurred in 'frmImportForm_Load'. Error -2147467259 Missing Connection or Connection String Tried to import employee by excel file in payroll system but system show error message “An exception had occurred in 'frmImp...
Posted in: Payroll

Orange arrow How to upgrade to latest Payroll version?

657 views
  Kindly refer to documentation....
Posted in: Payroll

Orange arrow An exeption has occured in'frmMDI:MDIForm_Load'. Error 339: Component' TABCTL32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid

703 views
  While open QNE Payroll, error message will show as below. Solution: Check your QNE Payroll installed into which file path? *Please install QNE Payroll in the root directory of Local Disk, eg. C:\QNE Payroll. Do not install QNE Payroll under C:\Program Files folder. Please chec...
Posted in: Payroll

Orange arrow How to generate monthly payroll and closing? (QNE Payroll)

718 views
  TITLE: How to generate monthly payroll and closing? (QNE Payroll) Activities > Generate Payroll - Select all employees / certain employee - First half / second half > Generate Click OK Now the payroll had been generated. - Go to > Activities > 2nd ...
Posted in: Payroll

Orange arrow How to Backup in PAYROLL

657 views
  Title: How to Backup in PAYROLL Solution: 1. Login to payroll system 2. Click on File > Backup & Restore 3. Click Yes 4. Click Yes 5. Click Backup 6. Choose Backup Folder > Key in backup file name > Click Save > Ok 7. Backup done 8. You can find th...
Posted in: Payroll

Orange arrow How do I key in medical claim for my staff in PAYROLL

605 views
  Title: How do I key in medical claim for my staff in PAYROLL Case: HR department received medical claim from one of the staff, is an official receipt RM 100 from clinic. How do I key in medical claim for my staff? Solution: Setup settings for claims - Click on Company > Allowances/ ...
Posted in: Payroll

Orange arrow When want to login a company, system prompt error: An exception has occured in 'Global:bMultiUser'. Error: 3011: The Microsoft Jet database engine could not find the object 'MSysDb'. Make sure

851 views
  The error message: This error message is showing that the database was corrupted, please use the latest backup file to restore....
Posted in: Payroll

Orange arrow When login a company, prompt error:An exception has occured in 'modUpgradeDatabase:checkDBVersion'.Error: 3050: Could not lock file.

836 views
  The error message: Solution: Please use Microsoft Access to open the database file(.mdb) and the Microsoft Access will check and repair the database....
Posted in: Payroll

Orange arrow Preview with 'Normal Payslip with YTD figure (CR)' Prompt "Syntax Error"

467 views
  This is due to total Employee exceeded 100. Filter by Category, Department or Branch before preview....
Posted in: Payroll


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