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a GST Software that do not require you to have much GST Knowledge!
Knowledge Base Categories

General Questions(30 Articles)
Orange Arrow Where can i download the latest copy of user manual for QNE Optimum?
Orange Arrow The system will show two types of date format (dd/mm/yy & mm/dd/yy) at the same time, although i have set it to dd/mm/yy ?
Orange Arrow How to do refund money to debtor with issue payment voucher?eg: Debtor has been issued amount rm1000 and been knock off with Receive Payment
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GST related(68 Articles)
Orange Arrow for 1 company GST submission posting, we just click the button. But for group, how the posting work?
Orange Arrow can I know how normally the double entries look like for BL (Block input tax)? Example the company purchase a motor vehicle (100k), the entry will be CREDIT Creditor 106k, DEBIT Fixed Asset 100k & DEBIT GST Expenses 6k?
Orange Arrow What are the different compare QNE Optimum and other accounting software e.g. SQL Accounting especially when you handle the GST in the non-refundable deposit?
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Delphi(707 Articles)
Orange Arrow Payroll - while upgrade to new version got error An exception has occurred in 'frmUpgradeDB:upgradeDB'.Error:58:File already exits
Orange Arrow Customize payment voucher - Show total amount just appear at last page
Orange Arrow User do Cash Sales -> Discount : 10% -> when preview user want Item Discount
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Upgrade(23 Articles)
Orange Arrow required 2008.5.0.656 in UDF file, current UDR 2008.5.0.655 not allow to upgrade
Orange Arrow After upgraded GST Compliant Module, QNE Firebird version perform slower than the previous version, anyway can we speed up the performance when saving some transactions e.g. Cash Sales, Sales Invoice etc.
Orange Arrow I just install the QnE 691. Why it sats the udf version is different?
How can this error affect the transaction? Is it okay to ignore?
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Firebird(10 Articles)
Orange Arrow Payroll - while upgrade to new version got error An exception has occurred in 'frmUpgradeDB:upgradeDB'.Error:58:File already exits
Orange Arrow How to handle Timber Calculation in the Sales invoice? (QNE Delphi Firebird version)
Orange Arrow How to troubleshoot if i cannot login to QNE Delphi, system prompted "Unable to complete network request"
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Create New Company QNE Delphi(3 Articles)
Orange Arrow How to create new company in QNE Delphi Firebird
Orange Arrow How to Create New Company Database ?
Orange Arrow [Delphi] When create new company database no sample chart of account to choose, why?
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Delphi Additional Module(4 Articles)
Orange Arrow How QNE Delphi Firebird handle Foreign Bank Reconciliation, Currency Revaluation, Unreleased Foreign Gain and Loss, Advance Currency Module?
Orange Arrow Can we have the user manual of the functions in System option - Premier Features in QNE Delphi Firebird?
Orange Arrow Can we update using excel to overwrite the Item Unit Price in Price Book from QNE Delphi Firebird version?
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Delphi Installation(7 Articles)
Orange Arrow How to configure the GST Compliant module in QNE Delphi Firebird?
Orange Arrow How to troubleshoot if i cannot login to QNE Delphi, system prompted "Unable to complete network request"
Orange Arrow After When I install qne 692 in win7 pro, my control panel show error message:window explore stop working and close immediately. Pls assit
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Delphi Connection Setting(1 Articles)
Orange Arrow Unable To complete network request host "192.168.0.122". Failed established a connection.unknown window Win32 error 10060
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Delphi Misc(33 Articles)
Orange Arrow Message prompt once click save in Journal Entries :'system detected unbalanced double entries after converted to local currency. Saving unable to proceed. Please try to split this journal entry or split account entry for this journal and save again.'
Orange Arrow Unable to change "Deposit To" account in Receive payment & Receipt Vouchers
Orange Arrow Delivery Orders & Sales Invoice: Unable to load record by typing document number
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Delphi Batch Number(1 Articles)
Orange Arrow Batch Number Setting in QNE Delphi
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Delphi Import/Export(8 Articles)
Orange Arrow How to import master data from ubs to qne delphi?
Orange Arrow Import Journal Voucher JV from Excel - QNE Delphi Firebird
Orange Arrow QNE Optimum, In the Database Wizard, try to connect SQL Server, System Prompted Cannot open database "XXXXX" requested by the login. the login failed. Login failed for user 'sa'
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Delphi Report Designer(15 Articles)
Orange Arrow how to remove amount in my Invoice when there is only comment but not item sales???
Orange Arrow My backup file is very big, anyway to reduce the database size and backup file size?
Orange Arrow 1. GL - Payment Voucher
2. Search (Top Right Button)
3. Right Click on the Title Bar
4. Select "Column Chooser"
5. Select "Description"
6. Drag to the column
7. No Data Show as per attached.
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Delphi Registration(4 Articles)
Orange Arrow Once Company Profile of a REGISTERED Database has been modified, the Company Registration form shows special characters, and could not be registered.
Orange Arrow Sales Invoice Got Details But Print Out Empty/Nothing
Orange Arrow When want to register a new company database with correct registration codes, prompt: The Registration Code is already expired. Further upgrade is not allowed. Please extend your software maintenance with your dealer and request for an updated registration key to extend your software warranty.
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Optimum(373 Articles)
Orange Arrow How to remove invoice water mark with original word
Orange Arrow for 1 company GST submission posting, we just click the button. But for group, how the posting work?
Orange Arrow 1. Login sample database, try to create a UDF and Validation Rules for the customers object. 2. Logout and login to live database, go to customers account maintenance, then all the records are empty 3. Close the screen, the system prompted error “Value cannot be null, Parameter name: obj”
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Security Module(14 Articles)
Orange Arrow How to: Configure Permissions by Fields/Members
Orange Arrow How to hide the purchase unit cost in user roles in data access permission and report access from other user to see?
Orange Arrow How to completely delete a database from the database wizard? After I delete a databse from the wizard, if I append, I will still see it in the list. I wish to completely remove the database.
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Installation(35 Articles)
Orange Arrow How to Create a new company database in QNE Optimum?
Orange Arrow How can i configure and connect QNE Optimum via internet
Orange Arrow In QNE Optimum online update, Can we do it manually on version update for the qne optimum? Cause some client don't have internet access. Other client only server can access and all other PC not connect to internet.
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Point Of Sales (Optimum)(7 Articles)
Orange Arrow How can i Integrate Point of Sales (POS) or Stock Control system to QNE Optimum?
Orange Arrow How to setup Point of Sales devices and user guide of Point of Sales for QNE Optimum?
Orange Arrow [Optimum] How to enable Compulsory Print Receipt after made Payment in P.O.S
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Report (XtraReports Designer)(40 Articles)
Orange Arrow How to change the page size to use the setting of the default printer report format from A4 size to computer form size?
Orange Arrow How to print quotation with 2nd description? or with Note? It seem that it only print 1st line of description.
Orange Arrow How to customize report or forms e.g. Invoice, Payment Voucher, PO, Official Receipt etc in QNE Optimum?
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Database(44 Articles)
Orange Arrow How to completely delete a database from the database wizard? After I delete a databse from the wizard, if I append, I will still see it in the list. I wish to completely remove the database.
Orange Arrow How to restrict clients from creating a new database in QNE Optimum ?
Orange Arrow How can i change the password in Microsoft SQL Server
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Customization Center(32 Articles)
Orange Arrow How to change the Lookup Property's search behavior
Orange Arrow How to use user defined field to calculate an existing field.
Orange Arrow How to Change the Navigation Bar and Shortcut of the Menu?
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Pricing Setting(4 Articles)
Orange Arrow Can i have any setting for Different uom selling price for different customer?
Orange Arrow Upgraded from QNE Delphi Firebird to QNE Optimum, Where to find the setting of price group, price book and last selling price?
Orange Arrow Optimum-How to block users from edit/change unit price in the POS?
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Import/Export(24 Articles)
Orange Arrow How to import stocks with multi-UOM
Orange Arrow I notice we need to change the serialisation setting on the ID as "do not serialise" , untick KEY and GLaccount code tick KEY (as you shown previously) for AGENT and debtor category as well on ID as "do not serialise" , untick KEY and staff code / debtor category code tick KEY. If not sales invoice import export cannot work. It keep on showing error message agent duplicate key or debtor category duplicate. After change this setting in agent and debtor category, sales invoice import export using xml then ok.
Orange Arrow Optimum version 2014.6.5.0
When do import excel file for Customer & Supplier, after field mapping, click "Import", got:
"Value cannot be null.
Parameter name: ControlAccount"
What does this mean? how to resolve this?
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Backup(18 Articles)
Orange Arrow QnE Optimum Database Located into which directory
Orange Arrow Backup data in QNE Optimum, System asked to grant read permission to your current windows account but the user is already the administrator, what else should i do?
Orange Arrow How to schedule a database backup
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Accounting Posting(4 Articles)
Orange Arrow 1. Stock - Router with the preset code for hardware
2. Cash Purchase Router
3. Find out that the stock preset code are wrong, then amend the Router to stock preset code Network
4. GL Posting for the Cash Purchase are not updated. and still posted on hardware account
Please advise.
Orange Arrow Do optimum has closing of financial account. so that can close the financial year end and save it. The new set of account with Brought forward amount for each account can have a new record as opening amount.
Orange Arrow I have use item discount but where can i set Discount GL Account for item discount?
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Deposit(2 Articles)
Orange Arrow How QNE Optimum handle non-refundable Deposit with GST?
Orange Arrow Non Refundable Deposit
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Additional Module(4 Articles)
Orange Arrow How to customize and display the Multi UOM in Sales Invoice Format
Orange Arrow What are the Purpose and Functions of Project Module and Cost Center Module?
Orange Arrow Is there a function allow user to submit GST Payment via internet banking directly to Royal Customs Malaysia?
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Connection(9 Articles)
Orange Arrow Cannot login to QNE Optimum, system Prompted Named Pipes Provider, error: 40 - Could not open a connection to SQL Server
Orange Arrow Trying to login QNE Optimum, System Prompted Error 3417: Unable to start SQL Server (QNEBSS) service
Orange Arrow How to enable Transmission Control Protocol/Internet Protocol (TCP/IP) and Named Pipes protocols in Microsoft SQL Server
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Optimum Misc(53 Articles)
Orange Arrow Why when i go to Help button in the system and there is no Contains ?Or, is there anyway i can download the user manual?
Orange Arrow How to pull-out hidden fields of a Data table?
Orange Arrow May I know how to link the stock code with the P & L to B/S and also stock value maintenance?? In the account entry page can't select the special account type, so how??
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Optimum Integration(1 Articles)
Orange Arrow How can i Integrate Point of Sales (POS) or Stock Control system to QNE Optimum?
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Web Portal(1 Articles)
Orange Arrow When preview the report / form in Web Portal, there are nothing to appear.
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QSS(7 Articles)
Orange Arrow How to manually uninstall QSS.
Orange Arrow How to resolve the QSS licensing issues? - the database still not register yet, my customer is under testing. this morning when log in come out this erroe msg even restart the server also can not get log in, but sample database still can log in.
Orange Arrow i encounter an error msgw: " QnE service not found, please enter correct IP and Port for QnE server"
please advice
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Remote Desktop Connection(1 Articles)
Orange Arrow Using Appanywhere or Remote Desktop Connection or Terminal Services, cannot connect to server
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Payroll Installation(2 Articles)
Orange Arrow How to Install QNE Payroll System?
Orange Arrow May I know how to link the stock code with the P & L to B/S and also stock value maintenance?? In the account entry page can't select the special account type, so how??
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Payroll(42 Articles)
Orange Arrow How to Install QNE Payroll System?
Orange Arrow Why the SOCSO format show the IC in the wrong column
Orange Arrow Why my Jan PCB is much higher than last year?
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QNE Internal Only (Private)(2 Articles)
Orange Arrow Import Journal Voucher JV from Excel - QNE Delphi Firebird
Orange Arrow After upgrade to GST version, monthly sales analysis report all zero for the previous periods.
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QLS(16 Articles)
Orange Arrow QLS User Guide -Stand Alone
Orange Arrow QLS User Guide -Networking
Orange Arrow When open database and system prompt out error message "Error Details “The host failed to connect. Timeout occurred.”"
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OUC.STORE(1 Articles)
Orange Arrow How to host a QNE Optimum Web Portal Access using OUC.STORE Website
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