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Knowledge base
QNE Optimum
Installation & Set Up
48
What is QNE System minimum requirements ?
How to install QNE at Server ?
What is the Server Setting for Network Connection ?
How to install at Client PC ?
How to Set up a New Company ?
View all 48
General Ledger Module
3
How to Update Closing Stock Figure
Auto Bank Recon CIMB Biz Channel
How to Allow Modifications after Bank Reconciliation
Customer & Sales Modules
11
How “Post To AR” function in Optimum and why cash sales transaction not show in Customer Control Summary?
How to Merge Customer/Supplier Duplicated Account
How to apply Payment Commission Rate and Sales Target Commission Rates
How to use Deposit Module
How to use Group Company Function?
View all 11
Supplier & Purchase Modules
5
Purchase Requisition Email Notification (Windows Application)
Sales and Purchase Module one by one document Mark as Close and Mark as Close By Batch
Automatically Update Unit Cost in Goods Received Notes
Duplicate invoices display in Aging report
[OPTIMUM] How to set-up supplier opening balance
Stock Module
15
How to setup Secret Code
How to use Stock Bundle
How to use Stock Transfer form
How to Use Stock Item Print Barcode function
How to Untick Stock Control If the stock is already used ?
View all 15
SST Module
14
SST Service Tax Payment Basis [Optimum]
Service Tax Adjustment for Submitted Entries
How to update QNE Optimum tax code if skip the tax code wizard while upgrade
Online SST Tax Amount not same with System SST Tax Amount
How to set only certain user can unlock taxable period?
View all 14
Back up & Restore
18
How to Backup (OPTIMUM)
How to set Schedule Back up ?
How to Import and export Schedule Backup Listing
Backup Failed – Backup Database Failed
Restore Database Error Occurs RESTORE HEADERONLY is terminating abnormally
View all 18
User Roles & Setting
57
How to create user roles ?
How to create user?
How to change My login password
How to reset user's password
How to control user not to edit Running Number?
View all 57
Report Designer
49
How to create Calculated field to SUM in Report Designer?
Insert digital signature into invoice format
How to Grouping in Report Designer?
How to use IsNullOrEmpty ?
How to customize Sales invoice format empty unit price to ‘wording’ [Free of charge]
View all 49
Customization Center
40
How to set default layout in cash sales ?
How to Access Customization Centre
How to link Field From another Table to another table
How to copy ‘value’ from others module to Sales Invoice and ‘value’ is editable
A Customization Center UDF - Application Difference – BOModel, Validation, and Views
View all 40
System Option
20
How to change Account Code, Customers code and Suppliers code format in System Option
How to allow modification after knockoff? Modification is not allowed
How to set compulsory select Form of Payment in Pay Bills ?
Allow Multiple Windows
How to show outstanding SO at Dashboard
View all 20
Migration/Import/Export
16
How to migrate from Delphi ?
How to import Master File from UBS Accounting Software ?
How to import Stock / Creditor / Customer from Excel ?
How to export transactions from Database A and import to another database?
How to import Chart of Account from existing database to a new database?
View all 16
Login issue
20
When want to login QNE Optimum, prompt error "Login failed for user 'SA' because the account is currently locked out. The system administrator can unlock it."
When 'SERVER PC' login QNE Optimum Error Occurs “The connection to database failed. Please contact your system administrator.”
How to fix services (eg.QLS, SQL Server QNEBSS, QNEService QSS, Firebird Server) always not auto start with windows problem?
Login prompt error The process cannot access the file ....newcfg because it is being used by another process
When login QnE Optimum and system show QLS Server is out-dated
View all 20
Other Technical Tips
128
How to repair a 'SUSPECT' Database in Optimum
How to Connect to Database use Microsoft SQL Server Management Studio
Identify your SQL Server Version and Edition
After click "Inquiry" on Reports then system show error message "Illegal characters in path." and show blank screen.
When preview report got error 1131: The type or namespace name 'Datasources' does not exist in the namespace 'QNE.ERP.Reports.Utils'(are you missing an assembly reference)
View all 128
QNE Optimum Additional Modules
GL/AR/AP/Sales/Purchase/Stock
9
Update Closing Stock Figure
How to Do Rounding Adjustment Setting [Purchase Module]
key in forex rate when inter bank transfer
How to handle Interbank Credit card charges in Multiple Payment mode
Unable to inquiry Purchase Requisition outstanding
View all 9
Project Module
2
How to use and enable Project Header
Itemized Project Knock Off Module
Advance Currency Module
2
Advance Currency - GL Module
Create Foreign Account Adjustment
Batch Email Distribution
3
Gmail failed to sent out from QnE Optimum
Yahoo Mail failed to sent out from QnE Optimum
Batch Email Distribution
Manufacturing Module
1
Bill of Materials, Stock Assembly and Stock Disassembly
Pricing Rules
2
Setting Price Group, Price Book, Last Selling Price
How to set up Customer Pricing Rules
User Default Setting
6
User Default Settings - Agent
User Default Settings - Purchaser
User Default Settings - Deposit To
USER DEFAULT SETTING - LOCATION
DEFAULT SETTING – CUSTOMER / SUPPLIER CATEGORY
View all 6
Landing Cost Module
1
How to setup Landing Cost
API / Integration
5
How to Post Cash Sales with Multiple Payment function (Integration QNE Optimum with third party POS system
We are using third party POS software, can this POS integrate to QNE Optimum?
Integrate Point of Sales (POS) or Stock Control system to QNE Optimum
QNE API ACCESS CONTROL
HOW TO DEPLOY API IN LOCAL HOST
Point Of Sales Module
8
How to set Different Counter different running number
How to set scale barcode
User Guide and Device Setting of Point of Sales in QNE Optimum
Supervisor access right setting on POS screen
Preset default Debtor in POS transaction
View all 8
Stock Commission
1
Stock Commission
Point Management Module
1
QNE Accounting Software Point Reward System - Point Management Module
Advance Currency
1
Advance Currency Module – Bank Currency Revaluation
Other Module
4
Maybank 2e Module
Module : Recurring Invoice
Module : Meter Billing
STOCK AGING MODULE
Finance Charge
1
Finance Charge
Progress Invoicing
1
Progress Invoicing Module
Batch Number
1
Batch Number Module
Billing Approvals Control
1
Billing Approvals Control Module
STOCK VALUE INTEGRATION WITH PROJECT & LOCATION
1
STOCK VALUE INTEGRATION WITH PROJECT & LOCATION
QNE Cloud Accounting System (QCA)
Registration & On-Boarding
13
How to register for a Free Account in Cloud Accounting System?
On-Boarding Cloud Accounting System with only 3 Steps
Get Started with QCA: Basic Company Setups
How to Register Created Company Database?
How to change password?
View all 13
General Maintenance
9
How to Setup the Chart of Account in Cloud Accounting System
How to Maintain Currencies in Cloud Accounting System
Create Different Term of Payments in Cloud Accounting
How to Define the Default Accounts in Cloud Accounting
Create Supplier & Customer Areas in Cloud Accounting
View all 9
General Ledger
11
How to update Month End Stock Value and Stock Opening in Cloud Accounting System?
How to update Customer's Opening Balance in Accounting System?
How to update Supplier’s or Account Payable Opening Balance in Accounting System?
How to update Bank Reconciliation Opening Balance?
How to Create and issue Journal Entries in Cloud Accounting System?
View all 11
Account Receivable
11
Setup Sales Person or Customer Agent in Cloud Accounting
How to Create Customer Category in Cloud Accounting
Create a customer Account in Cloud Accounting System
Create Customer Invoice in Cloud Accounting System
Record your Payment Collections in Cloud Accounting System
View all 11
Account Payable
9
Create Supplier Purchasers in Cloud Accounting System
Supplier Category in Cloud Accounting System
Maintain Supplier Accounts in Cloud Accounting System
Record Supplier Invoice via Bills in Cloud Accounting System
How to record and process payment to Suppliers in Cloud Accounting System
View all 9
Stocks
3
How to create Stock Categories in Cloud Accounting
How to create Stock Group & Stock Class in Cloud Accounting
Account Presets for Posting Stock Transactions in Cloud Accounting
Sales Module
1
How To Transfer Quotation to Sales Invoice
AI Module
3
How Train My QuickScan Helps to Convert Document as Transaction
Convert Documents into Transactions with AI QuickScan
Automation Email Statement of Account
Report Designer
11
QNE Cloud Accounting How to amend Term and Conditions in Transactions Format
How to Create Deposit Calculator in Transaction template
Amend Company Header for Report Format
How to concatenate two fields value in report format
How to Customize format string with report field
View all 11
Other Technical
3
How to resolve fail to preview Report/Transaction Report with IPHONE/IPAD
How to remove dummy companies
How to Auto-Bank Recon with QNE Template
Project Module
1
QNE AI Cloud Accounting Project Module
QNE Cloud Payroll
General Question_Cloud Payroll
40
How to allow edit manually in PCB, EPF, Socso, EIS.
How to export Statutory Text file for PCB, EPF, Socso and etc
How to configure leave approval setting
Can I edit a staff record after Payroll process ?
How to calculate Leave Entitlement
View all 40
Report Designer
7
How to remove the repeating 'Allowance' word from Customize Payroll
How to export and import report format in Cloud Payroll
How to Customize payslip month from numeric to alphabet
How to set Lower Case letter to Upper Case Letter of all Employee name in Payslip
How to access Report Designer
View all 7
Company Module
11
How to manage branch Employee simplify and conveniently
How to Setup Departments
Setup Company Settings is the first step you should take
Easily customize different departments settings in Payroll system
The Bank Setups to be use for Employee Maintenance
View all 11
Web Portal
Web Portal Set Up
1
How To Enable Web Portal
QNE Delphi
Installation & Setup
6
Financial Period Setting
Once Company Profile of a REGISTERED Database has been modified, the Company Registration form shows special characters, and could not be registered.
Upgrade All database with ‘Upgrade All’ button.
How to Create New Company Database
How to Add Port for Fire Bird (3050) at Windows Server 2008?
View all 6
SST / GST
12
GST Payment on Imported Goods
Setting and Guide to setup the GST 2015 module in QNE Delphi firebird
SST Service Tax Payment Basis
How QNE Delphi handle non-refundable Deposit with GST
GST Return form - GST Form-03 item 5b & item 19 amount not tally?
View all 12
Back up & Restore
8
How QnE Delphi to do Schedule Backup.
How to restore backup file from QNE Delphi schedule backup file [DLx.ZIP] ?
Import master file of Debtor and Creditor via excel file on Delphi
Import UBS Master File to QNE Delphi Firebird
Backup Fail – Intermediate file not exists. High possibility that Server Shared Path doesn’t matched with Actual Path in Server.
View all 8
Report Designer
13
How to sort/group report by StockCode
Export and Import Report Format
how to remove amount in my Invoice when there is only comment but not item sales
When print payment voucher show double/duplicate payment details
Where to go for customize POS receipt format
View all 13
Access Right
4
Unable to Add new transactions / Delete transactions/ Modify transaction, after submitted GST Tax Return (GST03)
Access Right – ‘Modify After Print Out’ on Sales/Purchase Module
Access Right – ‘Print Documents More Than Once’ on Sales/Purchase Module
Access Right – ‘Selling Price below Last Selling Price’ Option
Migration / Import & Export
2
How to import Stock Opening Balance in Delphi
Import Master file of Stocks via Excel file on Delphi
System Option & Additional Modules
8
Overwriting All Item Unit Price (use Price Book)
Batch Number Setting in QNE DELPHI
Foreign Bank Reconciliation, Currency Revaluation, Unreleased Foreign Gain and Loss, Advance Currency Module in QNE Delphi Firebird
Finance Charges : Calculation Formula
Premier Features
View all 8
Technical Tips
45
Error Message ‘External exeception C00000006’
Preview Debtor Aging report prompt error "Could not run program:Variable6OnCalc", even it is a system report format.
Delphi Error Occurs while save Stock Disassembly Unable to locate the Table
To Solve Invalid Blob Error while Search 'Tax Code'
How to Solve 'Firebird Server' missing after window Update
View all 45
QNE Desktop Payroll
QNE Desktop Payroll
1
How to Install QNE Payroll at Workstation
Help Desk Software
by Freshdesk
