Scenario
QNE Delphi Backup database prompted
Backup Failed to complete !
Please perform Database Validation to validate the database
There are 2 possibility that causing QNE Delphi to prompted such error:-
1. QNE Delphi program files missing, deleted or quarantine by Anti-Virus Program
Refer to Method 1
2. The logon Windows user do not have Modify and Write permission to backup destination or Windows TEMP folder
Refer to Method 2
Solution
Method 1
- Double check Anti-Virus program’s blocked or quarantine folder
- Unblock or restore & allow from quarantine folder
- If there is nothing been blocked or quarantine then reinstall QNE Delphi with setup file
- If you don’t not have your QNE Delphi version setup file, you can submit a ticket requesting your QNE Delphi setup file on https://support.qne.com.my/support/tickets/new
Method 2
- First, we check on Backup folder permission by
- Right-click on your backup folder > Select Properties > Go to Security tab
- Highlight on your logon Windows user and check whether the ‘Allow’ checkbox is tick for ‘Modify’ and ‘Write’
- If it is not tick, click on Edit button
- Tick Allow checkbox for ‘Modify’ and ‘Write’
- If it is ticked then most likely is Windows TEMP folder permission
- Click on Windows button and type in ‘Run’
- Open ‘Run’ and type in %Temp% then click OK button
- Windows will open Windows TEMP folder
- Press and hold Alt + UP (up is arrow button pointing up)
- Right-click on the ‘Temp’ folder > Select Properties > Go to Security tab
- Highlight on your logon Windows user and check whether the ‘Allow’ checkbox is tick for ‘Modify’ and ‘Write’
- If it is not tick, click on Edit button
- Tick Allow checkbox for ‘Modify’ and ‘Write’
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