Error prompts ‘Tax amount should be equal to 0’ when submitting to MyInvois Portal for E-Invoice Validation

Overview:

This article attempts at solving errors that appear when we try to submit an E-Invoice document which results in the status of the document appearing as Invalid.

Scenario:

When trying to submit a document to MyInvois Portal, user may encounter an error as follow: 

This is because the tax code used in the transaction is not set as an e-Invoice tax code. We need to ensure that the tax code used is assigned with an E-Invoice tax type.

Solution:

1. From the Navigation screen, head to Tax, then select Tax Codes.

2. The system will display a list of tax codes for users to use. Find the tax code that you are using in the transaction and click on the tax Code name.

3. Users should see the details of the Tax Code. From here, the e-Invoice Tax Type appears as an important field to be filled. 

4. Click on Edit and click on the drop-down menu for e-Invoice Tax Type. Select the tax type for the tax code. Click Save after selecting the tax type.                                                                                                                                               
                                                                                                                                                                                5. After assigning the E-Invoice tax type for the Tax Code, users can resubmit the document to MyInvois Portal normally.