Handling Supplier-Cancelled e-Invoices in QNE (Received e-Invoice Feature)

Overview:

Sometimes, a supplier may cancel an e-Invoice within the 72-hour timeframe that you already downloaded and converted into a transaction using the Received e-Invoice feature in QNE AI Cloud Accounting.  When this occurs, the status between QNE and the LHDN MyInvois portal will no longer match — the e-Invoice will show as Cancelled in MyInvois, but remain Valid in QNE.

This article explains how to manage such cancellations using the Received e-Invoice feature in QNE, ensuring your records remain consistent with the MyInvois portal.

⚠️ Important: This process only applies to supplier e-Invoices that were managed using the feature described in:

• Managing Supplier e-Invoices in QNE AI Cloud Accounting

For cancellations of your own issued e-Invoices, please follow the normal MyInvois cancellation workflow: How to Cancel a Valid e-Invoice in QNE AI Cloud Accounting.

Scenario:

Step 1: Ensure Your Company is Connected

Before downloading supplier e-Invoices:

1. Go to e-Invoice > Settings > Credentials.

2. Confirm that your company is connected to the MyInvois Production Environment (Live).

Step 2: Identify Cancelled Supplier e-Invoices

1. Navigate to e-Invoice > Received e-Invoice > Audit Logs.

2. Click on Sync with MyInvois to update the latest status from MyInvois system.

3. When the system detects that there are cancelled e-Invoices (but we have already convert it into purchase transactions) from the existing list of e-Invoice records, the system will display a reminder ribbon in the Received e-Invoice screen.

4. Click on ‘Here’ on the ribbon to automatically filter and view all e-Invoices that were valid when we converted them as transactions, but were cancelled afterwards by the Supplier.

Step 3: Open the Linked Transaction

1. Go to Received e-Invoice > Documents.

2. In the Action column, click on the linked Document Code.

3. This will open the transaction created from the converted e-Invoice.

Step 4: Update the e-Invoice status will Auto-cancel the Document 

1. Inside the transaction, clicks on the LHDN: Valid tag to update the e-Invoice status. 

2. When the system detects that the e-Invoice status has changed to Cancel, the document will be automatically cancelled at the same time.

3. Notice that the account posting is reversed after the document is cancelled.

✅ By following this process, you ensure that your books remain accurate, and there are no mismatches between QNE AI Cloud Accounting and the LHDN MyInvois system.