How to Cancel a Valid e-Invoice in QNE AI Cloud Accounting

Once an e-Invoice is successfully submitted and receives a Valid statusthe  from LHDN's MyInvois system, it becomes a permanent record in MyInvois Portal, and no editing or deletion is allowed afterwards. However, in situations such as errors in transaction details, cancellation of sales, or customer returns, users may need to cancel the valid e-Invoice. This guide walks you through how to cancel a Valid e-Invoice from within the system.

? Important: Cancellation of a Valid e-Invoice must be done within 72 hours from the date of the original invoice, as per LHDN’s rules. After that, a Credit Note must be issued instead.

? Steps to Cancel a Valid e-Invoice (System + MyInvois Aligned)

1. Go to the e-Invoice Listing Page

   • Navigate to your system's e-Invoice module.

   • Locate the e-Invoice with “Valid” status that you wish to cancel.

2. Open the Invoice & Select 'Cancel'

• Click on the invoice to open its details.

• At the top-right corner of the invoice, click on the 3-dot button and select Cancel

3. Provide Cancellation Reason

• A pop-up or input field will prompt you to enter a reason (e.g. “Wrong customer details”, “Duplicate invoice”, etc.)

• After input the reason, click on OK to proceed. 

4. System Submits Cancellation to MyInvois

• Upon confirmation, the system will submit the cancellation request to the MyInvois portal via API and at the same time, this Invoice is cancelled in the system as well.

5. Check for 'Cancelled' Status

• Click on the Journal icon and posting has been cancelled, ensures that the cancellation cancel both e-Invoice and Documents.

• Click on the Cancelled tag here to check on the LHDN document status and e-Invoice Status

5. Auto Clone-Transaction Reminder

• Once the e-Invoice is Cancelled, system will automatically prompt a reminder for user to Clone Transaction:
• User  may click on OK to clone the transaction, correct the wronged info and proceed with e-Invoice resubmission. 
• If no further action is required, user can click on Cancel.