Backup Failed to complete

Created by QNE Software Sdn bhd, Modified on Mon, 02 Aug 2021 at 03:42 PM by QNE Software Sdn bhd

Scenario 

QNE Delphi Backup database prompted

Backup Failed to complete !

Please perform Database Validation to validate the database

There are 2 possibility that causing QNE Delphi to prompted such error:-

1. QNE Delphi program files missing, deleted or quarantine by Anti-Virus Program

Refer to Method 1

2. The logon Windows user do not have Modify and Write permission to backup destination or Windows TEMP folder

Refer to Method 2

 

Solution 

Method 1

  1. Double check Anti-Virus program’s blocked or quarantine folder
  2. Unblock or restore & allow from quarantine folder
  3. If there is nothing been blocked or quarantine then reinstall QNE Delphi with setup file
  4. If you don’t not have your QNE Delphi version setup file, you can submit a ticket requesting your QNE Delphi setup file on https://support.qne.com.my/support/tickets/new

 


 

Method 2

  1. First, we check on Backup folder permission by
  2. Right-click on your backup folder > Select Properties > Go to Security tab
  3. Highlight on your logon Windows user and check whether the ‘Allow’ checkbox is tick for ‘Modify’ and ‘Write’
  4. If it is not tick, click on Edit button
  5. Tick Allow checkbox for ‘Modify’ and ‘Write’
  6. If it is ticked then most likely is Windows TEMP folder permission
  7. Click on Windows button and type in ‘Run
  8. Open ‘Run’ and type in %Temp% then click OK button

  1. Windows will open Windows TEMP folder
  2. Press and hold Alt + UP (up is arrow button pointing up)
  3. Right-click on the ‘Temp’ folder > Select Properties > Go to Security tab
  4. Highlight on your logon Windows user and check whether the ‘Allow’ checkbox is tick for ‘Modify’ and ‘Write’
  5. If it is not tick, click on Edit button
  6. Tick Allow checkbox for ‘Modify’ and ‘Write’

** Learn How to resolve Failed to load DelZip179.dll

** Learn more about Azure Cloud

** Learn more about QNE Hybrid Cloud Software



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