Message prompt - Enter Valid Phone Number when Submit e-Invoice

Scenario:

Encountered an error message "Enter Valid Phone Number" when submitting e-Invoice.

Solution:

1. In Company Profile, change phone number to '[countrycode][phone number]'

e.g. 60123456789 or 60312345678 

Remark: Special character example like dash – slash / bracket ( ) and spacing is not allowed  

 2. Since the company profile information has changed, we need to reregistered the license.
Note: All users logout first the database first

 File > Registration > Click ‘e-Invoice Activated’ 

Note: If you encountered this confirmation message, kindly click Yes 

3. E-Invoice > E-Invoice Settings > Click Connect for the API Connection 

4. Double check the transaction you would like to submit e-Invoice.  example Sales invoice, check the Phone. 

 Change phone number to '[countrycode][phone number]' e.g. 60123456789 or 60312345678 

Remark: Special character example like dash – slash / bracket ( ) and spacing is not allowed  

 Then you can submit for e-Invoice  

5. Check Customer Maintenance > Change the phone number '[countrycode][phone number]'

 e.g. 60123456789 or 60312345678 

Remark: Special character example like dash – slash / bracket ( ) and spacing is not allowed  

 6. Change for Self-Billed Supplier as well