Upgrade from old version to version 2024.1.0.2 or later
The e-invoice module will appear dimmed by default in Module Selection, even if the user has purchased it. The module will not be ticked automatically.
User has to activate the module by follow the steps below.
Solution
1.0 Update Company Profile
Go to File > Company Profile.
Before activate e-Invoice module, user is required update the Register No, Phone No., TIN, and email with the specific format as below.
2.0 Activate e-Invoice Module in Registration Screen
Go to File > Registration, click on ‘E-Invoice Activation’.
3.0 Enable e-Invoice Module in Module Selection
Go to File > Module. Enable e-Invoice Module, then click ‘Apply Changes’.
e-Invoice Module is available now
Check e-Invoice License Info in Registration Screen
You can click on the Product Key info button in Registration;
system display the no. of activated e-Invoice registered.
Click on e-Invoice Activation, system displays the company name info
Invalid Reg No., Phone, Email Format
During the registration if user encounter the error message about the Invalid Reg, Phone No, Email format, kindly follow step 1.0 Update Company Profile
TIN Number is Invalid or Mismatch
o activate the e-Invoice module, users are required to input their real Taxpayer Identification Number (TIN) and Registration of Company (ROC) details.
Failing to provide valid information will prompt the following system message
Changing of Company Information
Let’s say the user’s database is still using the old Reg no.
After user change the new Reg No. and TIN, system will prompt the message as below. User able to click Save, then continue to activate the e-Invoice License in Registration screen.
Deactivate e-Invoice license
System will prompt deactivation message if detect the TIN has been registered before. This couldn’t happen when user perform server migration.
When restore database in the new server, user is going to register the license and activate e-Invoice module, system will prompt the confirmation message as below.
User can click Yes to deactivated the e-Invoice license so that system de-active
e-Invoice module at the old server database, and activated e-Invoice license in the new server.
Download the PDF file as attached
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