I already received a validated e-Invoice from my supplier, but now I want to request to exchange my item because it was damaged. What should I do?

As a customer, you are allowed to request a rejection within 72 hours after the document has been validated as an e Invoice. The rejection request must be sent to your supplier, who will then need to cancel the validated e-Invoice in the MyInvois Portal, provided that the reason for rejection is valid and acceptable.

If no rejection (by the buyer) or cancellation (by the supplier) occurs within that 72-hour timeframe, the e‑Invoice is automatically considered Valid, and replace the damaged product by issuing a Credit Note, Debit Note or Refund Note. Then, resubmit the document to LHDNM MyInvois portal.