Gmail failed to sent out from QnE Optimum

Created by Cheng Kah Poh, Modified on Thu, 3 Sep, 2020 at 2:27 PM by Cheng Kah Poh

When try to use Batch Email to send out Statement of Account and system show error message as below “SMTP Authentication Failure”

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/1.jpg


Step 1 -  Check the Email Setting for Gmail is correct.

 

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/2.jpg


If the Email Setting is correct and still failed to send out email  that means Gmail security had blocked to send email by 3rd party software

Step 2 -  Please done the step below to allow 3rd party software to send out email

1)      Login Gmail on Web Browser.

2)      Click  icon > Click Settings > Click Accounts > Click Google Account Settings

 

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/3.jpg


3)      Click Security > Now can see that Less secure app accessis turn off > Click Turn on access (not recommended)

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/4.jpg

 

4)      Turn on Allow less secure apps

 

 

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/5.jpg

After that try send batch email again and it’s successful.

 

Description: https://supportsystem.livehelpnow.net/resources/3203/KB_Kiat/Gmail%20failed%20to%20sent%20out%20from%20QnE%20Optimum/6.jpg



 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article