it is due the the cross upgrade and the license missing, Please try the below steps:

1. Download a sql script from

2. Go to File>Utilities>QNE Management Tools
3. if system prompt password, pls enter qne1080
4. go to Tools>Intelligence SQL Queries
5. Click the load script button then load the script you have downloaded
6. Click Execute button
7. close QNE and login QNE
8. go to File>Register Company
9. Print the form and email to
10. after you get the registration code then please enter the code