Perform “Transfer License in from Cloud” encountered error “Get licenses from server failed. Status Code: 0”.

This error will occur when QLS Agent failed to establish a connection with www.qne.cloud port 8080.

There are 3 possibility that you getting are error “Get licenses from server failed. Status Code: 0”.

• www.qne.cloud port 8080 is down or  inaccessible 
• Remote port 8080 is blocked on OS level
• Remote port 8080 is blocked on network level 

1. www.qne.cloud port 8080 is down or inaccessible

1.1. You can verify whether www.qne.cloud port 8080 is down or inaccessible by go to https://www.yougetsignal.com/tools/open-ports/

1.2. Type in Remote Address = www.qne.cloud

1.3. Type in Port Number = 8080 and click “Check” button

1.4. If result is “Invalid remote address”, kindly log a ticket at https://support.qne.com.my/support/tickets/new

1.5. Otherwise continue reading

2. Remote port 8080 is blocked on OS level

2.1. Most of the time it is block by antivirus or firewall

2.2. You can launch “Windows PowerShell” and execute below command

Test-netconnection www.qne.cloud -p 8080

2.4. For Windows Firewall

2.4.1. Launch “Windows Firewall” > select advanced settings

2.4.2. In Outbound Rules, verify are there any OutBound Rules (Block) for Remote Port 8080 and delete if there is.

2.4.3. If there is not OutBound Rules (Block) for Remote Port 8080, 

then create a new OutBound Rules (Allow) for port 8080

2.4.4. Verify with Step 2.2.

2.4.5. If “TcpTestSucceeded” result is still “False”, then set exception for www.qne.cloud port 8080 in your Antivirus application (Refer to your IT or Antivirus Service Provider)

3. Remote port 8080 is blocked on network level

3.1. It is either there are blocking on your Firewall Device or Router itself.

3.2. If there aren’t specific blocking in both Firewall Device and Router, then set exception for www.qne.cloud port 8080 (Refer to your IT or Network Security Provider)

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** Learn more about QNE Hybrid Cloud Software