Overview:
This guide explains how to create a Purchase Return in the QNE AI Cloud POS Portal. A Purchase Return is used to return previously purchased items back to the supplier due to reasons like damaged goods, overstock, or wrong items received.
By using this function, users can:
✅ Record returned items accurately
✅ Update stock levels accordingly
✅ Reflect the return value in the supplier account
Scenario:
After receiving a delivery, a store assistant finds that 1 carton of milk are damaged. The admin accesses the QNE AI Cloud POS Portal, locates the related Purchase Invoice, and creates a Purchase Return for the damaged items. This action deducts the returned quantity from the stock, ensuring inventory records remain accurate.
Solution:
1. Navigate to Purchases > Purchase Return
2. Click Add button to create the Purchase Return
3. Choose the Supplier that you purchased the stock from.
4. It is optional for you to fill in the details. However, it is suggested to fill in the Reason such as “Return Damaged Milk”. You also may leave it empty if it’s not necessary.
5. In the Details tab, select the stocks that you want to return to the Supplier, such as Dutch Lady.
6. Edit the Qty as 1 and the select the UOM as CTN(S) which means 1 Carton of Milk will be returned to the supplier.
7. From the Knockoff tab, there will be a list of previous purchase invoices linked to this supplier. You may select the related Purchase Invoice to match with the Purchase Return. This will deduct the Quantity of milk against the selected Purchase Invoice. You have options to click on the Doc # to preview the Purchase Invoice before matching them.
8. Once you’ve found the Purchase Invoice, you can Toggle ON the Match column.
9. Once you have confirmed the details are correct, you may Save the Purchase Return. It is optional to Save, Save & Send, Save & Close and Save & New.
10. Once you have saved the Purchase Return details, system will generate the document number such as CCN2507/005
11. You may view the Stock Journal for the stock movement.
Stock Journal Preview: System will show the Stock Out Quantity.
12. If you’re willing to edit the created Purchase Return details, you may click Edit button and the system will allow you to edit the details as required.
13. If you need the Purchase Return as PDF format and send it to any stakeholders, you can click Send button. You may have options to send via Email, WhatsApp, Telegram or Link.
14. To preview the Purchase Return before sending the document, you may click Preview button or click dropdown button to view the Purchase Return with different designed format.
15. System also provide More Option to Reload, Clone, Cancel, Delete or Close the Purchase Return.
Reload – To load the latest data in the Purchase Return
Clone – To create a new Purchase Return with same information but different document number
Cancel – To cancel the Purchase Return transaction
Delete – To delete Purchase Return
Close – To close the Purchase Return details and navigate to the Purchase Return page.
16. If you want to delete the Purchase Return from the Purchase Return page, you can tick the checkbox from the first column.
17. Click More Option button and click Delete
18. Click Confirm Delete to confirm the deletion.
** Learn more about Azure Cloud
** Learn more about QNE Hybrid Cloud Software
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