Scenario: 

When login Cloud database prompt message and unable login system

Solution:

Method 1: Check have port being blocked

1) Search Powershell and open

2) Type or copy below script and press enter

test-netconnection d3.qne.cloud -port 1433

test-netconnection qls.qne.cloud -port 10010

3) If result not showing True, set remote port exception in Firewall for both 1433 and 10010. Search Firewall and open

4) After open, click Advanced settings > Outbound Rules > right click > New Rule…

5) Select Port > Next

6) Add Port TCP, Port number: 1433 > Next

7) Select Allow the connection > Next

8) Click Next

9) Name this port as ‘QNE Port 1433 (TCP)’ and click Finish

10) Repeat these steps to add port 10010

11) Two new ports added as showed below

Method 2: Check connection by using Command Prompt

1) Search CMD and open

2) Type ping 8.8.8.8 and press enter

3) Result will show like below

If show other message example Request timed out. or Destination is unreachable mean there is a problem with your connection

Have check with both Method and result show True and 0% loss but still unable login system

Method 3: Change QLS Server to qls.qne.cloud ,port 10010

1) At login screen > click Home button

2) Click Modify 

3) Select Use my own server > QLS Server: qls.qne.cloud , Port Number: 1010 > Save

4) Will see changed at login screen and can try login system now

** Learn more about Azure Cloud

** Learn more about QNE Hybrid Cloud Software

Refer attachment for details